Refund policy

This Policy governs all purchases made from Yashodaa (“we,” “us,” or “our”) and outlines the terms and conditions relating to refunds, returns, exchanges, shipping, and customer responsibilities. By placing an order with us, you (“you,” “your,” or “the customer”) agree to the terms contained herein.

1. REFUND POLICY

1.1 Eligibility for Refund

A refund may be issued only in cases where a product is received in a damaged or defective condition.

To initiate a refund request, the customer must submit the following to hello.yashodaa@gmail.com

  • A clear image of the damaged or defective product;
  • The order number associated with the purchase;
  • A complete unboxing video demonstrating the condition of the item at the time of opening.

These materials are required to verify authenticity and to prevent fraudulent claims. Failure to provide the required documentation may result in denial of the refund request.

1.2 Review and Processing

Upon submission, we will review the materials provided and notify the customer of the outcome of the investigation. If the refund request is approved, the refund will be issued to the original method of payment or via paynow within 7 business days.

Refund processing times may vary depending on the customer’s financial institution. If a refund has not been received, the customer is advised to:

  • Re-check the bank account;
  • Contact the credit card issuer;
  • Contact the bank directly.

If none of the above resolves the issue, the customer must contact us hello.yashodaa@gmail.com for further assistance.

2. RETURN & EXCHANGE POLICY

2.1 Eligibility

Returns and exchanges are granted solely under the following conditions:

  • Sizing Errors: Customers may request an exchange for incorrect sizing within two (2) days of receiving the order. Approval of exchanges is subject to availability.
  • Defective Items: Returns or exchanges may also be requested for items exhibiting legitimate defects.

Items returned for exchange must be:

  • Unworn
  • Unwashed
  • In original condition
  • With original tags attached

2.2 Product Characteristics

Customers acknowledge that products may naturally include minor irregularities, including but not limited to:

  • Shade variations
  • Slight sewing inconsistencies
  • Minor sizing irregularities

These characteristics are inherent to the nature of handmade craft and shall not be classified as defects.

2.3 Shipping Responsibility

  • Shipping fees are non-refundable.
  • Customers are responsible for all return shipping costs unless the product received was defective or damaged.

2.4 Inspection and Processing

All returned items are subject to inspection prior to approval of a refund or exchange. Following inspection, we will notify the customer regarding acceptance or denial of the request.

3. CUSTOMER SUPPORT

For any enquiries, contact us via email at hello.yashodaa@gmail.com